Order support
+1 (302) 200-3480
Tracking, changes and refunds on placed orders.
Have your order ID ready.
Contact Nerverecovery-max
Three contact points exist and they do different things. Picking the right one first saves a day, and on a refund a day can matter.
Written by the Nerve Recovery Max editorial team·Last updated October 11, 2026·How this page was checked
Quick answer
For anything about an order — tracking, a change, a refund — call the order desk on +1 (302) 200-3480 with your order ID, or email [email protected]. For anything about this website — pages, typos, corrections, privacy, press — email [email protected], Monday to Friday, 9:00am to 5:00pm ET; that address cannot see orders. For questions about the product itself, the bottle prints Nerve Recovery Max, Akron, OH 44301 with the telephone number (888) 869-0440 and the email [email protected]. Our office is 205 Hudson Street, Floor 7, New York, NY 10013 and returns go to 712 Fifth Avenue, Floor 8, New York, NY 10019. Whichever route you use, have your full name, the email the order was placed with, and the order ID ready.
Every contact point, in one place
Email us
[email protected]
Mon–Fri 9:00am–5:00pm ET
Pages, typos, corrections, privacy, press
Office
205 Hudson Street, Floor 7, New York, NY 10013, USA
Not a returns address.
Returns
712 Fifth Avenue, Floor 8, New York, NY 10019, USA
Send bottles here, tracked, at your cost.
The marketplace listing
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Nerve Recovery Max, Akron, OH 44301
The company printed on the bottle. Not a returns address, and no address, phone number or website for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Which one to use
| If you want to… | Use |
|---|---|
| Track a parcel | Order desk, +1 (302) 200-3480, with the order ID |
| Change or cancel an order | Order desk, by phone, as early as possible |
| Start a refund | Order desk, by phone, before sending anything back |
| Ask what the refund window actually is | Order desk — and ask for it in writing |
| Ask about an opened bottle or a restocking fee | Order desk. Neither is published |
| Report a mistake on this website | [email protected] |
| Ask a privacy question | [email protected] |
| Press or correction request | [email protected] |
| Ask about the product itself | The bottle's line: (888) 869-0440 |
| Send a bottle back | 712 Fifth Avenue, Floor 8, New York, NY 10019 |
Why there are two telephone numbers
This is the thing most likely to cost you a day, so it gets its own section.
+1 (302) 200-3480 is the order desk. It can see your order. It handles tracking, changes and refunds, and it is the number to call first on anything to do with money or a parcel.
(888) 869-0440 is printed on the bottle, under Distributed By: Nerve Recovery Max, Akron, OH 44301. It belongs to the distributor. It cannot see your order.
They are different organisations in different states doing different jobs, and the one printed on the product is not the one that took your money. On a refund with a window running, calling the wrong one costs you the time it takes to be redirected — which in this industry is rarely the same afternoon.
Have three things ready whichever you call: your full name, the email address the order was placed with, and the order ID. Those three are what matches a person to a purchase, and without the third one nothing moves.
Before you call about a refund
Ask three questions and get the answers by email: does an opened bottle qualify, is there a restocking fee, and can a multi-pack be partially returned. None of the three is published anywhere in what we were given.
What this desk can and cannot help with
We can tell you what the label says, what each printed amount is against the dose the research used, what every seal on the pack means, what was and was not published to us, and where each of those facts came from.
We can fix anything on this site that is wrong. If a figure here does not match the bottle in your hand, the bottle is right and we are out of date — write to [email protected] and we will correct it and say that we did.
We cannot see your order, change it, track it, or refund it. That email address has no access to the checkout at all.
We cannot tell you whether this product will work for you, how long it will take, or what it costs — the first two because no trial exists on this combination, and the third because no price was published to this desk.
And we cannot give you medical advice. If numbness or tingling is new, spreading, or affecting your balance, the useful call is to a clinician rather than to either of the numbers on this page.
What to put in a message
For the order desk, the order ID first and everything else afterwards. It is the one piece of information every useful conversation starts with, and a call without it will mostly be spent looking for it.
For us, by email: what page you were on, what it says, and what you think is wrong with it. A screenshot helps. If you are reporting a factual error, tell us where the correct figure comes from so we can check it rather than take it on trust.
For the distributor, what is printed on your bottle. An allergen question, a query about the panel or a question about the batch on the base of your bottle are all things they can answer and we cannot.
And a request: please do not send us health information. We have no reason to hold it and we would rather not be the place it is kept.
What each desk can actually do
The order desk
See your order, change it where change is still possible, arrange a return, process a refund, and tell you where a parcel is. +1 (302) 200-3480, with the order ID.
This website
Correct a page, answer a privacy request, answer a press question, and tell you what is on the label. [email protected], Monday to Friday, 9:00 am to 5:00 pm ET.
There is no third desk
On most products a distributor is printed on the label and answers questions about the product itself. Nothing supplied with this one names a distributor or a manufacturer, so the order desk is the only route for every question.
How to tell a message is not from us
We do not send price emails and we do not run a mailing list. If a message offers you this product at a discount and claims to be from this site, it is not from this site.
We never ask for card details by email or by telephone, and neither does the order desk in an unsolicited call. A payment is taken once, at a checkout you navigated to yourself.
We do not ask for health information in any channel, for any reason. A message claiming to be from us and asking about a diagnosis, a prescription or a test result is not from us.
If something looks wrong, the safest move is to ignore the message and come to nerverecovery-max.org directly, or to telephone the order desk on the number published here rather than the one in the message.
Contact Nerverecovery-max: common questions
There are two phone numbers. Which one do I call?
+1 (302) 200-3480 for anything about an order — tracking, changes, refunds — with your order ID ready. (888) 869-0440 is the number printed on the bottle and belongs to the distributor in Akron, Ohio. They are different companies and only one of them can see your order. Calling the wrong one on a refund costs a day.
Which email address should I use?
[email protected] for tracking, changes and refunds on placed orders. [email protected] for anything about this website — pages, typos, corrections, privacy, press — Monday to Friday, 9:00 am to 5:00 pm ET. That second address cannot see orders. The bottle also prints [email protected], which is the distributor's.
Who runs this site?
Nerverecovery-max is a U.S. desk for Nerve Recovery Max, with offices at 205 Hudson Street, Floor 7, New York, NY 10013 and returns at 712 Fifth Avenue, Floor 8, New York, NY 10019. We are not the manufacturer. The only company named on the bottle is Nerve Recovery Max of Akron, Ohio.
Who makes Nerve Recovery Max?
No manufacturer is named anywhere on the pack. The bottle prints Distributed By: Nerve Recovery Max, Akron, OH 44301, (888) 869-0440, [email protected] — a company name, a city, a ZIP, a phone number and an email, with no street address. Distributed by is not manufactured by, and this label does not say who made it.
What should I ask the desk before I buy?
Three things, and get the answers in writing. What the refund window actually is, because the seal says 180 days and the written brief supplied to us declines to confirm it. Whether an opened bottle qualifies, and whether a restocking fee applies. And whether a multi-pack can be partially returned. None of those three is published anywhere we were given.
How do I send it back?
Call +1 (302) 200-3480 with your order ID first, so the parcel can be matched to an order at the other end. Then put your full name, the email address on the order and the order ID on a sheet inside the box, and send it to 712 Fifth Avenue, Floor 8, New York, NY 10019 with tracking. You pay the return postage, which is worth knowing because the guarantee panel says we'll refund every penny and does not mention it.
If you are going to try Nerve Recovery Max, try it this way
Two capsules a day and sixty to a bottle, so each bottle lasts thirty days. The brand’s seal shows a 180-day money-back guarantee; read the price and the refund terms on the checkout screen before you pay.
No struck-through “was” price is published for this product, and that is a point in its favour. Where a sales page shows a price crossed out beside a lower one, the crossed-out number is a claim about what the product used to sell for — a claim almost nobody can verify and almost nobody checks. There is nothing of that kind here. · window runs from purchase · no subscription · not for under 18, pregnancy or nursing